Terms & Conditions
- WHOLESALE ONLY:
- We sell only to the wholesale trade. Prices listed on website are listed by item number and shown in US dollars. Prices are subject to change without notice. By submitting an order you are warranting that you are a valid business or licensed interior designer, that you are making wholesale tax-exempt purchases for resale.
- MINIMUM ORDER:
- We require a minimum of $500.00 opening order. Reorders require a minimum of $250.00.
- A fee of $20.00 applies to all orders below the minimum requirement. If orders are placed below the reorder minimum, a $20.00 fee will be added automatically.
- Net 30 terms are available with approved credit.
- Credit cards are billed at the time of shipment. We accept Visa, MasterCard, American Express and Discover.
- PROFORMA & INTERNATIONAL ORDERS:
- All proforma and international orders require pre-payment, including freight, prior to shipping.
- PAST DUE INVOICES:
- Past due accounts are subject to 1.5%per month interest charge. Accounts over 60 days status are subject to formal collection and/or legal procedures and will lose NET 30 status.
- Approximately 4 to 6 weeks from order date. No order acknowledgement will be sent unless requested. Residential delivery may incur additional charges.
- Backorders will ship as soon as such items become available and will be shipped without notice. If customer has issued a cancel date for backordered items, please advice in writing or when order is placed.
- Many orders can be shipped via UPS ground. Trucking items and volume orders will be shipped via common carrier. We reserve the right to choose the carrier to be used, however, customerís preferred carrier will be used if customer agrees to assume all transportation charges. Freight via common carrier is routinely shipped prepaid and invoiced, F.O.B(free on board) Dallas, TX. All shipments are packed carefully, using approved packing methods.
- All shipments should be inspected immediately upon arrival and noted on delivery receipt at time of delivery. Any damages should be reported to firstname.lastname@example.org within 72 hours of receipt of product.
Please keep damaged item and packing materials intact until claim is settled.
Contact customer service immediately upon arrival of goods regarding issues of shortage and/or overages.
*We request that you email a clear photo of damaged items to CLAIMS@OWDDALLAS.COM.
*Claims are not processed until image(s) is/are received. OWD reserve the right to deny acceptance of claim.
- No returns or damages will be accepted without authorization from OWD customer service. Returns other than damage or defect are subject to a 25% restocking fee and freight. All returned items must be in their original condition and packaging, and the customer will be liable for all charges in connection with the shipping of returned goods.
- All Old World Design,LLC products are hand made and hand painted. Sizes are approximate. Color variations and imperfections are characteristics of hand craftsmanship. Please expect texture, finish, and small pattern variations.