Terms & Conditions
- WHOLESALE PRICES:
- Prices are listed by item number and shown in US dollars. Prices are subject to change without notice.
- MINIMUM ORDER: $500.00 opening order minimum. $250.00 reorder minimum.
- A fee of $20.00 applies to all orders below the minimum requirements.
- TERMS:
- Net 30 terms are available with approved credit. Please print the credit application located at the bottom of this page.
- VISA/MASTERCARD ONLY. Credit cards are billed at the time of shipment.
- PROFORMA & INTERNATIONAL ORDERS:
- All proforma and international orders require pre-payment, including freight, prior to shipping.
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- PAST DUE INVOICES:
- Past due accounts are subject to 1.5%per month interest charge. Accounts over 60 days status are subject to formal collection and/or legal procedures and will lose NET 30 status.
- DELIVERY:
- Approximately 4 to 6 weeks from order date. No order acknowledgement will be sent unless requested. Residential delivery may incur additional charges. Drop ship fees and re-shipper box fees are quoted individually.
- BACKORDERS:
- Backorders will ship as soon as such items become available and will be shipped without notice. If customer has issued a cancel date for backordered items, please advice in writing or when order is placed.
- SHIPPING:
- Many orders can be shipped via UPS ground. Trucking items and volume orders will be shipped via common carrier. We reserve the right to choose the carrier to be used, however, customer’s preferred carrier will be used if customer agrees to assume all transportation charges. Freight via common carrier is routinely shipped prepaid and invoiced, FOB-Dallas, TX. All shipments are packed carefully, using approved packing methods.
- DAMAGES:
- All shipments should be inspected immediately upon arrival and noted on delivery receipt at time of delivery. Any damages should be reported to claims@owddallas.com within 72 hours of receipt of product. Please keep damaged item and packing materials intact until claim is settled. Please contact customer service regarding issues of damage, shortage and overages OR visit CLAIMS at the bottom of our website. We reserve the right to deny acceptance of claim.
- RETURNS:
- No returns or damages will be accepted without authorization from OWD customer service. Returns other than damage or defect are subject to a 20% restocking fee and freight.
PRODUCT DISCLAIMER:- All Old World Design,llc. products are hand made. Sizes are approximate. Color variations and imperfections are characteristics of hand craftsmanship.
Printable Credit Application
